FREE SHIPPING IN AUSTRALIA FOR ORDERS OVER $400

Customer Care

As Every Product is Hand-Crafted, Each Piece is Completely Unique including it's Size and Colour.  

Size Guide.

Brushed Wool Blankets

250cm

250cm 

I'Cloud Merino Blanket

 240cm

240cm 

Brushed Wool Throws
135cm 180cm
Light-Weight Throws
140cm 180cm ~ 190cm

For styles with fringing, these measurements include the fringing. 

Care Guide.

Dry Clean or Gently Hand Wash in Warm Water, using a Wool Wash. Lightly Spin to remove excess water, then lie flat to dry. Do not tumble dry or over agitate in a washing machine as this will cause felting. 

Production and Delivery.

Everything is Made to order, so allow 1 - 3 weeks for production plus delivery. For Australian & New Zealand Metro Areas, allow 5 business days for shipping. For regional areas in Australia and New Zealand, allow up to 10 business days for shipping.

From time to time, we have a small amount of stock, in those instances, we will ship your order within 3 business days.

Something to note, limitations due to COVID-19 can extend the delivery times. The above shipping estimates and are based on pre-COVID times.

We will send you tracking as soon as your order leaves the Mill, so you can watch its journey to you.

Have a Question? Contact us at hello@thingsbyAitch.com

Returns.

As most of our collections are Made to Order, we are unable to offer returns for change of mind.

Please note that each piece is handmade, making it unique. Variations in colour, texture or yarn weight are all part of their beauty and not considered a fault.

If you receive a faulty product, please contact us within 7 days of receiving your order at hello@thingsbyAitch.com with your order number and a short description of the fault, we will happily help.